Service Fulfillment Terms clarify what the platform DOES and DOES NOT guarantee about the work performed by independent contractors dispatched through the platform.
The platform's role is to ROUTE customer requests to vetted independent contractors, provide communication tools, track milestones, and mediate disputes. The platform does NOT perform the underlying field labor.
All contractors on the platform are independent. They operate under their own legal entity, licensing, insurance, scheduling, and pricing. They are NOT platform employees, partners, or agents.
Dispatch is a best-effort, AI-assisted process. The platform does not guarantee a contractor will accept any specific request, nor that a specific contractor will be dispatched.
Final pricing for contractor work is set by the contractor — not the platform. The platform may show ranges or estimates; the binding price is the contractor's quote.
Workmanship, materials, post-service warranties, and follow-up service are the responsibility of the contractor who performed the work. Customers should retain receipts and any written warranty from the contractor.
Customers must provide reasonable site access and disclose hazards. Contractors must follow applicable safety codes. The platform does not supervise on-site safety.
Customers may cancel BEFORE dispatch at no cost. Post-dispatch cancellations may be classified NOT ELIGIBLE for refund per the Refund Policy.
If a contractor declines or cannot complete a dispatch, the platform attempts re-dispatch automatically via the Autonomy Engine. Such re-dispatches are logged.
The platform monitors dispatch + ack + completion SLAs in real time. SLA breaches trigger coordinator alerts and may result in contractor account actions per platform policy.
Customers and contractors may escalate any unresolved issue. Escalations move into the Trust & Risk module for governance review.